What it does
Automatically route form submissions to the right team or person. AI reads content, matches routing rules, and hands off in seconds.
Intelligent routing logic
The AI reads each submission and routes it based on content, urgency, topic, and your custom rules. No more manual assignment or submissions falling through the cracks.
Team-aware handoffs
Route to specific teams, individuals, or queues based on the submission content. Support issues go to support, billing queries go to finance, bug reports go to engineering.
Multi-channel delivery
Hand off submissions via Slack, email, Jira, Zendesk, or any connected integration. The right person gets the right submission in the tool they already use.
How it works
Three steps from raw submissions to actionable intelligence.
Define your routing rules
Set up rules that map topics, keywords, urgency levels, or field values to specific teams, queues, or individuals. The AI can also suggest rules based on your historical data.
AI routes each submission
As responses arrive, the AI analyses the content, matches it against your routing rules, and assigns it to the correct destination. Each routing decision includes an explanation.
Teams receive and act
Routed submissions appear in the assigned team's queue, Slack channel, or ticketing system. No manual triage step. Response times drop because the right people see items immediately.
Use case examples
See how teams use auto-route & handoffs to work faster and smarter.
Multi-department support
A general contact form receives billing questions, technical issues, and partnership enquiries. AI routes each to the correct department — no shared inbox chaos.
Lead distribution
Demo request forms are routed by company size and industry. Enterprise leads go to senior account executives while SMB leads go to the self-serve onboarding flow.
Facilities management
Maintenance request forms are routed by issue type. Electrical problems go to the electrician, plumbing to the plumber, and safety hazards trigger an immediate escalation.