How it Works
Deploy the Support triage & routing workflow in minutes. Here is what happens end-to-end.
1
Receive submission
A customer submits a support request through your branded form. All fields are captured instantly.
2
AI analyses content
The AI agent reads the submission, detects sentiment, and identifies the topic and urgency level.
3
Urgency scoring
Each request receives an urgency score based on keywords, account tier, and historical patterns.
4
Auto-route to team
The submission is automatically routed to the right team or queue based on topic and priority.
5
Draft first response
AI drafts a contextual first response so your team can reply faster and more consistently.
Connected Templates
Templates that power this workflow
Each template feeds into the Support triage & routing workflow. Pick one or combine several for full coverage.
AI Features
Features that make this workflow smart
These AI capabilities power the automation behind Support triage & routing.
Workflow at a glance
11 connected templates feed submissions into this workflow
5 automated steps from intake to action
3 AI features including Chat with form responses and Urgency scoring & prioritisation