AI Agent Workflow
Agent identifies churn reason, offers save play, routes to retention queue, drafts personalised follow-up, updates CRM.
View full workflowUrgency & Prioritisation Rules
Urgent if: enterprise account; contract end date soon; 'switching to competitor' reasons.
Example AI Conversation Prompts
Segment cancellations by reason
Find accounts worth saving
Draft retention email for top 10
Identify product gaps causing churn
Summarise churn trends month-to-date.