What it does
AI assigns urgency levels to every form submission automatically. Critical issues surface first so your team responds to what matters most.
Automatic priority levels
Every submission is scored as critical, high, medium, or low urgency based on keywords, sentiment, context, and your custom rules. No manual tagging needed.
Faster response times
Critical submissions jump to the top of your inbox with real-time alerts. Average response time drops because your team always sees the most urgent items first.
Custom urgency rules
Define your own triggers: keywords like "outage" or "data loss", account tiers, SLA deadlines, or sentiment thresholds. The AI learns what matters to your organisation.
How it works
Three steps from raw submissions to actionable intelligence.
Configure urgency rules
Set up keyword triggers, sentiment thresholds, and custom conditions in the AI settings panel. Or let the AI auto-detect urgency from day one using sensible defaults.
AI scores every submission
As responses arrive, the AI analyses content, context, and metadata to assign a priority level. Each score includes a plain-English explanation of why it was classified that way.
Act on what matters first
View submissions sorted by urgency. Get Slack or email alerts for critical items. Route high-priority submissions to specific team members automatically.
Use case examples
See how teams use urgency scoring & prioritisation to work faster and smarter.
Customer support triage
A support form receives 200 tickets daily. Urgency scoring surfaces the 5 critical outage reports immediately so engineers fix them before hundreds of users are affected.
Healthcare intake
Patient intake forms flag urgent symptoms automatically. A submission mentioning chest pain or breathing difficulty is escalated instantly to the clinical team.
Incident management
IT incident reports are scored by severity. S1 outages trigger immediate on-call notifications while S3 cosmetic issues are queued for the next sprint.
Templates with urgency scoring & prioritisation
These templates come pre-configured with this AI feature. Deploy one in seconds.