AI Agent Workflow
Agent classifies incident type, assigns severity, starts incident checklist, notifies stakeholders, drafts status update.
View full workflowUrgency & Prioritisation Rules
Urgent if: outage/data loss/security; auto-severity S1–S4; route S1 to on-call and exec channel.
Example AI Conversation Prompts
Classify incidents by severity
Generate an incident timeline from submissions
Draft first status page update
Find incidents involving data loss
Summarise recurring root causes.