How it Works
Deploy the Incident intake & SLA prioritization workflow in minutes. Here is what happens end-to-end.
Log incident details
Responders submit incident details including timeline, affected systems, and initial observations.
AI assesses impact
The AI agent evaluates scope, affected user count, and business impact to determine SLA tier.
SLA prioritisation
Each incident is mapped to an SLA tier with automatic escalation timers if response deadlines approach.
Notify stakeholders
Relevant teams and stakeholders are automatically notified with a structured incident summary.
Track resolution
The workflow tracks the incident through to resolution, logging updates and time-to-resolve metrics.
Templates that power this workflow
Each template feeds into the Incident intake & SLA prioritization workflow. Pick one or combine several for full coverage.
Features that make this workflow smart
These AI capabilities power the automation behind Incident intake & SLA prioritization.